1. Agreement and service operator
These terms apply when you use this website, request a creative plan or place an order with the operator identified below. The order summary, selected package and accepted brief form part of the agreement.
- You must be at least 18 years old to place an order.
- You are responsible for the confidentiality of your account and for every action performed under it.
- We reserve the right to modify or discontinue any part of the service, with reasonable notice where practicable.
- By continuing to use the service you acknowledge that you have read and agreed to these Terms.
2. The video production service
We research public pages from the website you submit and use your brief and approved files to plan and produce business video content. The purchased package defines the number and duration of videos, included 1080 × 1080 square masters, cutdowns, revisions and the target time for the first proof.
Automated research can miss, simplify or misread information. You must review the creative plan and brief, correct inaccurate facts and clearly identify claims, prices, regulated statements or mandatory wording before production starts.
3. Orders, prices and payment
A binding order is created when payment is successfully confirmed. Prices are shown in the selected currency. Any tax treatment reflects the seller and buyer information recorded for this order. Payment is handled by the payment provider displayed at checkout.
Work outside the confirmed package or brief—including new concepts after production begins, extra durations, reshoots or additional revisions—may require a separate quote and deadline.
4. Production start and delivery targets
Production starts after payment, a complete usable brief and all essential customer materials are available. A stated first-proof time is a service target, not a guarantee, and pauses while we wait for customer input, permissions or replacement files.
Our normal target is a first creative version within 72 hours and complete package delivery within 72 hours. Weekend, public-holiday, provider-availability, safety-review or unusually complex work can require additional time; if that happens, the private project page will show the current position.
Proofs and final files are delivered through a private token-protected project page. You are responsible for keeping that link confidential and downloading final files during the stated availability period.
5. AI-assisted, human-reviewed workflow
We may use AI-assisted tools for research, writing, voice, imagery, editing, translation or quality checks. A person remains responsible for the production workflow and reviews customer proofs before delivery. Generated material can still contain errors, so customer review is part of acceptance. Unless a human recording is expressly agreed, the voice-over may use a synthetic AI voice rather than a recording of a real person.
6. Your materials and responsibilities
You confirm that you are authorised to act for the business and that you own, license or have permission to use every logo, image, clip, voice, name, trademark, claim and other item you provide or direct us to use.
- Provide accurate, lawful and complete instructions.
- Do not submit confidential data that is unnecessary for the production.
- Do not request deceptive, defamatory, discriminatory, infringing, illegal or unsafe content.
- Obtain any sector-specific, advertising, testimonial, music, talent or privacy approvals required for publication.
We may pause or refuse instructions that appear unlawful, unsafe, misleading or outside the agreed scope. If the problem can be corrected, we will explain what is needed.
You agree to use BrandCapture responsibly. In particular, you agree not to:
- Use the service to harass, defame or impersonate any person or business.
- Attempt to gain unauthorised access to our infrastructure, other customers' accounts, or third-party services we integrate with.
- Transmit malicious software, scripts or content through any input field, ticket attachment or webhook endpoint.
- Reverse engineer, decompile or otherwise attempt to extract the source code of any non-open-source component of the service.
- Use automated systems (scrapers, bots, RPA tools) to interact with the service except through the public APIs we expose for that purpose, with valid credentials and within published rate limits.
7. Proofs, revisions and approval
Review each proof carefully, including facts, pronunciation, spelling, prices, contact details, subtitles and visual rights. Included revisions must be submitted as one clear, grouped request, preferably with timecodes, within the project page.
A revision corrects or refines the agreed brief; it does not create a new concept or production scope. Your approval authorises final rendering. Defects caused by our failure to implement the approved scope remain subject to applicable law.
8. Intellectual property and usage rights
You retain rights in materials you supply. After full payment, we grant you a perpetual, worldwide commercial licence to use the final delivered video files for your business across the channels covered by the package.
Source project files, internal working files, production methods, templates and unused concepts are not included unless agreed in writing. Third-party fonts, music, stock media, voices and software remain subject to their own licences and are not assigned to you.
We do not publish your private project as portfolio material without permission.
Privacy & data protection
BrandCapture is committed to protecting your personal data. We process personal data in accordance with the General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA) and other applicable privacy laws, as set out in detail in our Data Processing Agreement and Cookie Policy.
You have rights of access, rectification, erasure, restriction of processing, data portability and objection to processing. To exercise any of these rights, contact [email protected] from the email address associated with your account, or follow the Data Deletion procedure.
9. Cancellation and consumer withdrawal rights
If you are a consumer in the European Economic Area or another jurisdiction with a statutory cooling-off period, you may have the right to withdraw within 14 days of the contract. To exercise it, send an unambiguous request before the period expires. Contact email: [email protected].
At checkout you may expressly ask us to begin during that period. If you then withdraw after work has started, applicable law may require payment proportionate to the service already performed. The withdrawal right may end once the service is fully performed, where you requested early performance and acknowledged that consequence.
Nothing in these terms removes mandatory consumer rights. Refunds, cancellations and remedies are assessed under the law that applies to the customer and the actual production stage.
10. Availability, retention and security
We use reasonable technical and organisational safeguards, but no online service is risk-free or continuously available. Scheduled maintenance, provider outages or security incidents may temporarily affect scanning, checkout, project pages or downloads. Final deliverables and active production assets are normally kept available for 90 days after final delivery.
11. No performance guarantee
We provide a creative production service, not a guarantee of views, reach, platform approval, advertising results, leads, sales, ranking or legal compliance of your campaign. Platform rules and audience results are outside our control.
12. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Our aggregate liability arising from an order is limited to the amount paid for that order. These limits do not apply where liability cannot legally be limited, including fraud, wilful misconduct, or death or personal injury caused by negligence.
13. Suspension and termination
We may suspend a project for non-payment, missing permissions, abusive conduct, security risk or material breach. We will normally give a reasonable opportunity to correct the issue unless immediate action is necessary.
14. Governing law and disputes
The agreement is governed by the law of the operator country shown below, without removing mandatory protections available to consumers in their country of residence. Contact us first so we can try to resolve a concern directly.
15. Changes to these terms
The version accepted when an order is placed governs that order. We may update these website terms prospectively and will display the revision date.
Questions, cancellation notices or legal requests are welcome. Contact email: [email protected].
Final provisions
If any provision of these Terms is found invalid or unenforceable by a competent court, the remaining provisions continue in full force and effect. The unenforceable provision will be replaced with one that reflects the original intent of the parties as closely as the law permits.
These Terms, together with the Data Processing Agreement, the Cookie Policy and the Data Deletion procedure, constitute the entire agreement between you and BrandCapture regarding the use of the service and supersede any prior agreements.